Shipping policy

This Shipping Policy explains how FELLOWTAIL processes and delivers orders placed through fellowtail.shop within the United Kingdom.

Order Processing

Orders are usually processed within 1–2 working days.

Our normal processing days are Monday to Friday, excluding UK bank holidays. Orders placed on weekends or bank holidays will normally begin processing on the next working day.

Processing time is separate from the carrier's estimated transit time.

Delivery Service

Our standard delivery service is Royal Mail Tracked 48.

Once an order has been dispatched, delivery usually takes a further 2–3 working days. Including our usual processing time, the normal overall estimated delivery window is approximately 3–5 working days.

These timeframes are estimates and not guaranteed delivery dates. Delivery may occasionally take longer due to circumstances affecting Royal Mail or other events outside our reasonable control.

Delivery Charges

Standard tracked delivery costs £3.99.

Orders with a qualifying value of £50 or more receive free standard tracked delivery.

The delivery charge applicable to your order will be shown at checkout before you complete your purchase.

Delivery Area

FELLOWTAIL currently accepts orders for delivery within the United Kingdom, subject to the delivery options available for the destination at checkout.

Delivery availability, charges or estimated transit times may differ for certain destinations or postcodes where the carrier applies different service conditions. The delivery option and charge available for your address will be shown during checkout.

Order Tracking

Tracking information is provided after dispatch when available for the shipment.

Tracking updates may not appear immediately after a parcel has been handed to Royal Mail. Please allow time for the carrier's tracking system to register and update the shipment.

Track Your Order

Delivery Addresses

Please check your delivery address carefully before completing your order. Customers are responsible for providing complete and accurate delivery information.

If you notice an error after placing an order, contact us as soon as possible at support@fellowtail.shop. We will try to update the details before fulfilment or dispatch, but we cannot guarantee that changes will be possible once processing has begun.

Delayed Deliveries

Delivery estimates may be affected by carrier disruption, severe weather, periods of unusually high parcel volumes, UK bank holidays or other circumstances outside our reasonable control.

If your order has not arrived within the expected timeframe, please check the tracking information first. If you still need assistance, contact support@fellowtail.shop with your order number.

Lost or Missing Parcels

If tracking indicates a delivery problem or you believe your parcel may be lost, please contact us. We may need to investigate the shipment with the carrier before confirming the appropriate resolution.

Nothing in this section limits any rights you may have under applicable consumer law.

Damaged Parcels

If your parcel or a product inside it arrives damaged, please contact us as soon as reasonably possible.

Where useful for investigating the issue, we may ask for your order number, details of the affected product and photographs of the parcel, packaging or product. Please keep the packaging and affected contents where it is safe and reasonable to do so until we advise you of the next step.

If an edible product appears spoiled, contaminated or unsafe, please stop using it. Do not taste or consume a product that you suspect may be unsafe.

Split Shipments

In some circumstances, items from the same order may arrive separately. If your order is sent in more than one parcel, available tracking information will be provided for the relevant shipment.

Bank Holidays and Busy Periods

Processing and delivery can take longer around UK bank holidays and during periods of increased carrier demand. Any delivery timeframe shown by FELLOWTAIL should therefore be treated as an estimate rather than a guaranteed arrival date.

Changes and Cancellations

If you need to request a change or cancellation before dispatch, contact support@fellowtail.shop as soon as possible.

We will try to accommodate your request, but changes or cancellations cannot be guaranteed once fulfilment or dispatch has begun.

For further information, please read our Cancellation Rights.

Returns

Shipping a return is handled separately from the original delivery of your order. Please contact us before sending a return and follow the procedure set out in our Returns and Refunds Policy.