ORDER TRACKING
Follow its journey.
Tracking becomes available after your order has been dispatched and tracking information has been issued. Carrier updates may not appear immediately after a parcel is handed to Royal Mail.
Track Your OrderFELLOWTAIL CUSTOMER CARE
How can
we help?
Questions about an order, delivery, return or product? Our team is ready to help.
SEND US A MESSAGE
We’re here to help.
We’re here to help with questions about your FELLOWTAIL order, delivery, returns or our products.
EMAIL
support@fellowtail.shop
HUMAN SUPPORT HOURS
Monday to Friday, 09:00–17:00 UK time, excluding UK bank holidays.
If you contact us outside these hours, you can still send us a message and our team will review it during our support hours.
ORDER SUPPORT
Help us find your order.
When contacting us about an existing order, please include your order number and the email address used when placing the order. This helps us locate your order and assist you more efficiently.
- Order number
- Email used at checkout
- Product concerned
- A short description of the issue
PRODUCT CARE
Damaged, incorrect or potentially unsafe products
If a product arrives damaged, appears spoiled or contaminated, has compromised packaging, or is not the product you ordered, please stop using it and contact us as soon as reasonably possible.
Where relevant, we may ask for your order number, product name, batch or lot information, best-before details and a description of the issue. Photographs may also be requested where they would help us investigate the matter.
Please keep the packaging and remaining contents where it is safe and reasonable to do so until we advise you about the appropriate next step.
RETURNS
Start with a message.
To request a return or report an issue with an item, please contact support@fellowtail.shop before sending anything back. We will provide the appropriate next steps based on the circumstances.
Read the Returns and Refunds PolicyBUSINESS ADDRESS
Where to find us.
FELLOWTAIL5 The Village
Charlton Road
London
SE7 8UG
United Kingdom
This address is used for business correspondence, order fulfilment, dispatch and authorised customer returns.
Please contact us before sending anything back so that we can provide the appropriate next steps.
support@fellowtail.shopUSEFUL INFORMATION
You may find the answer here.
Frequently Asked QuestionsCommon questions about ordering and our products
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Shipping PolicyDispatch, delivery and tracking information
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Cancellation RightsInformation about cancelling an eligible order
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Feeding and Storage GuideManufacturer-confirmed feeding and storage guidance
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Product Information and SafetyUsing and checking FELLOWTAIL products
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