Payment Policy

This Payment Policy explains how payments, prices, payment authorisation and refunds are handled when you place an order with FELLOWTAIL through fellowtail.shop.

Currency and Pricing

Prices on FELLOWTAIL are displayed in pounds sterling (GBP).

The price applicable to your order will be shown before you complete checkout. Any delivery charge applicable to your order will also be displayed before payment is submitted.

Our standard tracked delivery charge is £3.99, with free standard tracked delivery available on qualifying orders of £50 or more.

Accepted Payment Methods

Available payment methods are displayed during checkout. The options available to you may depend on your device, payment provider and checkout eligibility.

Please select one of the payment methods presented to you at checkout and follow the instructions provided to complete your payment.

Payment Processing

Payments are processed securely through the payment provider selected by the customer at checkout. FELLOWTAIL uses Shopify and its supported payment infrastructure to facilitate online transactions.

FELLOWTAIL does not receive your full payment-card details when your payment information is processed by the relevant payment provider.

Payment Authorisation

Your payment may be subject to authorisation, authentication and other checks carried out by your bank, card issuer or payment provider.

If payment cannot be authorised or completed, your order may not be successfully placed or processed.

Please ensure that the billing and payment information you provide is accurate and that you are authorised to use the selected payment method.

Payment Verification and Fraud Prevention

Orders and payments may be subject to reasonable verification or fraud-prevention checks designed to protect customers and FELLOWTAIL against unauthorised transactions.

Where reasonably necessary, an order may be held while a payment or order detail is reviewed. We may contact you using the contact information supplied with your order if additional information is reasonably required.

We reserve the right to decline or cancel an order where we reasonably believe that a transaction is unauthorised, fraudulent or cannot be properly verified, subject to applicable law.

Pricing Errors

We take reasonable care to display accurate prices. If we identify an obvious pricing or listing error before an order is fulfilled, we may contact you to explain the issue and, where appropriate, give you the opportunity to proceed at the correct price or cancel the affected order.

We will not charge a different price without informing you where your agreement is required.

Taxes and Charges

The total amount payable for your order will be shown during checkout before you submit payment.

FELLOWTAIL does not add undisclosed mandatory charges after you have completed checkout.

Your bank, card issuer or payment provider may apply charges under its own agreement with you. Any such independent charges are controlled by that provider rather than FELLOWTAIL.

Payment Confirmation

After an order is successfully submitted, you should receive the appropriate order confirmation using the contact details provided during checkout.

An automated acknowledgement or payment confirmation does not prevent us from contacting you if we subsequently identify a genuine issue with the order, payment, product availability or information supplied.

Refunds

Where a refund is due, it will normally be issued to the original payment method used for the purchase, subject to applicable law and the circumstances of the refund.

Once FELLOWTAIL has issued a refund, your bank, card issuer or payment provider may require additional time to make the funds visible in your account. This additional processing period is controlled by the relevant payment provider.

For information about eligibility for returns and refunds, please read our Returns and Refunds Policy.

Cancellations

Payment and cancellation are separate matters. If you wish to cancel an order, please follow the procedure explained on our Cancellation Rights page.

Chargebacks and Payment Disputes

If you do not recognise a transaction or believe there is a problem with an order, please contact us so that we have an opportunity to investigate the matter.

Nothing in this section prevents you from exercising any rights available through your bank, card issuer, payment provider or applicable law.

Keeping Payment Information Safe

Please do not send full card numbers, card security codes or other sensitive payment credentials to FELLOWTAIL by email or through ordinary customer-support messages.